Support

Include This In Your Message

• The email address on your SharedDays account.
• Your device type and operating system version.
• What you expected to happen and what happened instead.
• Whether the issue affects one family member or everyone in the family space.
• For Smart Add AI issues, whether you used text, a photo, or a screenshot, and the approximate time the request failed.
• For profile picture issues, whether the photo was for your own profile or a child or managed family profile.

Photos, Screenshots, And Sensitive Information

You may include a screenshot if it helps us understand a problem, but please remove or cover private family details that are not needed for support. Do not send passwords, payment card numbers, government ID documents, medical records, or images you do not have permission to share.

If your question is about Smart Add AI or profile pictures, describe the issue first. We will ask for a screenshot or sample image only if it is needed to investigate.

Account And Data Requests

For deletion requests, use the in-app Settings account deletion flow or visit the data deletion page. For privacy questions about Smart Add AI, camera or photo access, profile pictures, or shared family records, email support@shareddayscalendar.app.